Pump and Injector Warranty information
LIMITED ONE-YEAR WARRANTY
We warrant all qualifying product(s) against defects arising from normal use for a period of one (1) year from the date of purchase. This warranty includes repair or replacement, at our sole discretion, upon receipt of the product accompanied by a valid warranty claim form and RMA (Return Merchandise Authorization) number.
Please Note: This warranty does not cover the following:
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Labor costs for removal or installation
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Downtime or loss of vehicle use
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Any incidental or consequential inconvenience
Warranty Exclusions: Claims will not be honored if the product shows signs of:
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Fuel or oil contamination
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Fuel or oil starvation
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Lack of lubrication
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Moisture or water damage
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Use of alternative fuels
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Damage from foreign objects
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Unauthorized modification or tampering
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Abuse or misuse
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Shipping-related damage
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Installation in off-highway or racing applications
Installation must occur within four (4) weeks of purchase to remain eligible under this warranty.
IMPORTANT: DO NOT open, modify, or attempt to repair or replace any part of the product. Doing so will immediately void this warranty.
To initiate a claim, you must contact us first at: support@moosediesel.com. By accepting delivery of the product and failing to return it promptly, you agree to these warranty terms.
🚨 IMPORTANT SHIPPING & WARRANTY NOTICE
To ensure warranty eligibility, please follow these guidelines when returning items:
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Retain all shipping caps. These must be included with your shipment in the event of a warranty claim.
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Bag and cap all components, and package them securely with sufficient padding to prevent damage in transit.
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Moose Diesel is not responsible for shipping damage incurred on returns from the customer. Improperly packaged items may void the warranty.
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Return your registration card with the product. Without it, the warranty will not be honored.
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For full packaging instructions, refer to the “Proper Packaging” document located under Support in the Core Policy at moosediesel.com.
🛠️ Moose Diesel Return Policy
To initiate a return, customers must contact us at support@moosediesel.com to obtain a Return Merchandise Authorization (RMA) number.
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⏱️ Once issued, the RMA is valid for 15 days.
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📦 Customers have 7 days from the date of issue to ship the item back.
✅ Eligible Returns
Items may be returned within 30 days of purchase if they meet all the following criteria:
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Still sealed in original packaging
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Unopened and unused
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In re-saleable condition
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Shipped in original packaging (no exceptions)
⚠️ Any returned item that cannot be sold as new will receive a maximum 50% credit.
** Returns must be in original packaging, with above criteria, no exceptions.
💸 Fees & Customer Responsibilities
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A 20% restocking fee (or more) will be applied to all returns.
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Customers are responsible for shipping costs, credit card fees, taxes, and any other associated charges.
🚫 Items Not Eligible for Return
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Electrical components are not returnable for refund or credit, though some may qualify for warranty replacement.