Core Policy And Advisor Video

Core, Product Return, video -

Core Policy And Advisor Video

🔧 Pump & Injector Core Return Policy

Returning your working cores helps keep our industry running smoothly. We greatly appreciate your cooperation—your core returns are vital to our business operations.

KEEP YOUR CAPS!!

Caps are needed in support of your warranty period. Pumps and injectors returned under warranty without caps may have their warranties voided. Cores don't need caps. They are being disassembled and cleaned anyway.

  

WE ARE NOT GIVING FULL CORE CREDIT FOR NON WEEP HOLE PUMPS AS CORES. 

Non Weep Hole vs Weep Hole

🚚 Pump Core Return Guidelines

  • Return Window: Please ship your pump core within 15 days of receiving your product.

  • Core Condition: Cores must include all original parts and be free of seizure or damage to qualify for full credit.

  • Packaging Instructions:

    • Use the original box provided.

    • Include the packing slip.

    • Attach the Yellow Tag to the core.

  • Documentation: Incomplete or undocumented returns may receive partial or no refund.

  • Refund Timeline: Once your core is received and validated, your core refund will be processed—takes approximately one month.

  • Late Returns: If received after the 15-day window, a reduced or no refund may apply based on receipt date.

📞 Have special circumstances? Call us at 803-892-0164 and we’ll do our best to accommodate your needs.

💉 Injector Core Return Guidelines

  • Return Window: Please ship your injector cores within 15 days of receiving your product.

  • Core Preparation:

    • Remove old copper washers and O-rings prior to return.

    • Cores must be free of thread damage, cracks, and missing parts to qualify for full credit.

  • Packaging Instructions:

    • Use the original box provided.

    • Include the packing slip.

  • Documentation: Incomplete or undocumented returns may receive partial or no refund.

  • Refund Timeline: Once your cores are received and validated, your core refund will be processed—takes approximately one month.

  • Late Returns: Refunds for cores received after the 15-day window, a reduced or no refund may apply based on receipt date.

📞 Have special circumstances? Call us at 803-892-0164 and we’ll do our best to accommodate your needs.

ALSO SEE:

WARRANTY INFORMATION

RETURN POLICY

CORE SUBMISSION FORM

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